Having built a reputation on resolving our customers' IT outsourcing challenges, The Citadel Group brings years of experience to help your company maximize your current and long-term investment in IT.

Envision
That The Citadel Group builds solid, cost-efficient infrastructures is a given. But we go beyond IT. We deliver intellectual insight to help our customers formulate business strategies supported by technology.

Design
From implementing desktop systems to securing your vital information in our secure data centers, we provide lean teams of industry experts to ensure that your infrastructure coincides with business objectives and aligns with corporate and IT strategies.

Deliver
We continuously analyze technology, assess industry and market opportunities, and consider competitive threats. We apply that knowledge to IT strategies, equipping you with the most current and cost-effective technologies.

Key Features
Key features of Facilities Management include:

• Integrated service desk
• Multi-location
• Comprehensive portfolio details
• Flexible corporate asset tracking
• Full on-line history
• Integration with accounting systems
• Service level agreements
• Quotation-based and standard work orders
• Work request and work order tracking
• Preventive maintenance scheduling
• Recurrent event scheduling
• Automated or manual assignment of work
• Automated notification of events
• Performance results at a glance
• MS project integration
• Compliance monitoring and tracking
• Fully web enabled

Key benefits of Workflow Facilities Management
Workflow Facilities Management is a highly cost-effective
solution that enables facilities and property managers to deliver an effective service. Today’s managers need comprehensive information about the whole asset portfolio at the touch of a button. Workflow Facilities Management provides this, as well as offering definable measurements and reports that enable an organization to effectively manage its corporate assets and clients.

The integrated service desk module tracks and monitors calls from tenants or customers. It has clearly defined service level agreement tracking. Tasks are allocated to service providers, with full quotation and service/purchase order tracking. The system can automatically notify service providers, building administrators and tenants of events that require their attention. Workflow Facilities Management uses standard data management tools, and can be integrated with existing financial systems. The comprehensive reports and graphs show managers at a glance the exact status of any corporate or group of corporate assets under their control. Developed using the Remedy Action Request System from Peregrine Systems, Workflow Facilities Management can be fully integrated with other Remedy applications.

Workflow Facilities Management Structure
Workflow Facilities Management gains its power and flexibility from the proven Action Request System. This is the foundation which automates business workflows and support processes. Building on this platform, Workflow Facilities Management system caters for:

• Company/Area-Division hierarchy for tenants and management services organizations
• Building hierarchy that caters for all types of property such as
  vacant land, commercial, industrial, residential
• On-line access to image files for plans, lease documents, title
  deeds, etc
• Security and access control at the field and record level via
  defined user groups
• Asset bill-of-materials structure for tracking and managing
  items such as lifts, escalators, office
  equipment
• Building structure that caters for redesign and reallocation of space
  (eg shopping centres, warehouses and offices)
• Emergency services contracts for each building and leasable unit, with
  automatic email, fax or pager notifications and synthesized voice
  (optional with extra hardware)
• Integration with the Remedy Shared User Form for
  existing Remedy users
• Service request, quotation, purchase/service order, invoice and
  payment verification
• Preferred, banned or ad hoc service providers/contractors
• Parameter setting for key aspects of the system, with administrator
  level control
• Service level agreement monitoring and reporting, with violation
  notification
• Automatic scheduling or recurring management events (eg annual
  fire safety inspections)
• Actual to budget cost and revenue comparison analysis